Example: Heat Pump Quote With Ductwork Concerns

The Original Quote (Simplified)

• 3-ton heat pump system
• 15.2 SEER2 / 9.0 HSPF2
• Existing ducts "borderline static pressure"
• Add larger return drop
• Replace restrictive filter grille
• Seal multiple supply boots
• Reuse existing line set (flush included)
• New pad, disconnect, whip
• Basic smart thermostat
• 10-year parts / 1-year labor
• Price: $13,400 installed

The Big Picture

This quote includes both the heat pump replacement and minor ductwork upgrades to fix airflow issues. "Borderline static pressure" means the current ducts can technically work, but they're restricting airflow enough to affect comfort or system efficiency. The installer recommends targeted improvements rather than a full duct overhaul, which is common and usually cost-effective.

What's Included

• 3-ton heat pump system: Standard mid-efficiency equipment suitable for most homes.
• Return drop upgrade: Helps the system breathe better by reducing airflow restriction.
• New filter grille: Wider grille allows more air to pass through the filter.
• Supply boot sealing: Reduces leakage and improves airflow to each room.
• Line set flush: Ensures clean refrigerant lines while reusing the existing set.
• Electrical hardware: New pad, disconnect, and whip included.
• Smart thermostat: Simple, reliable control for heating and cooling.
• Old equipment disposal: Included in the scope.

What's Missing or Unclear

• No static pressure numbers: They describe the issue, but measurements aren't provided.
• Permits not mentioned: Should be confirmed, especially with duct changes.
• Return grille size not specified: Good to know whether it fits the existing opening.
• Line set condition: Flush is included, but no mention of leak testing.

Comfort & Efficiency Notes

Improving the return drop and filter grille can noticeably reduce noise, improve airflow, and help the heat pump run more efficiently. Sealing supply boots prevents conditioned air from leaking into the attic or crawl space. These small fixes often make a big difference in day-to-day comfort.

Price Insight

At $13,400, the price sits in the mid-range for a 3-ton system with several airflow improvements. The additional ductwork explains why this quote costs more than a basic replacement.

Red Flags to Consider

• Static pressure numbers missing — helpful to know before and after.
• No mention of permit, which may be required.
• Return grille dimensions should be confirmed to avoid surprises.

Questions You Can Ask

• "Do you have the actual static pressure readings from your inspection?"
• "Is the new return grille sized to fit the current opening?"
• "Will a building permit be part of this project?"
• "Does the existing line set pass leak testing before reuse?"
• "Will these duct upgrades reduce noise or improve airflow in specific rooms?"

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